Frequently Asked Questions
Is my personal and payment information secure?
Yes, our website uses TLS encryption to protect your personal and payment information.
Which payment methods do you accept?
We accept all major credit cards and payment methods, including Visa, Mastercard, American Express, and PayPal, ensuring a convenient and secure checkout experience.
Can I cancel or modify my order?
Please contact our support team immediately. We will do our best to accommodate changes or cancellations before shipping.
What can I do if an item is out of stock?
Please enquire within to ensure any items labelled "out of stock" are indeed not available for purchase.
How will my jewelry be packaged?
All orders are shipped in jewelry boxes. Orders shipped via USPS are shipped in rectangular padded envelopes. All UPS orders are shipped in craft corrugated boxes.
Do you ship to PO boxes?
Yes, please select the USPS option. UPS does not allow shipping to PO boxes.
Do you ship to APO addresses?
Yes, we ship to APO addresses. Please select USPS when selecting your shipping option.
Will the jewelry I receive match the images?
While we strive to display our jewelry as accurately as possible, slight variations in color and details may occur due to differences in computer monitors.
Do you ship internationally?
Yes, we offer international shipping to most countries. Enter your address at checkout to see available options.
How long does shipping take?
Our gold and silver lines are in stock at our US distribution centre and ship within 1-2 business days. Diamond lines are made to order and ship within 5-7 business days. See Shipping Policy for delivery estimates by country.
Can I track my order?
Yes, tracking information is provided at the time your order ships.
What is your Returns Policy?
You can return items within 30 days of delivery for change of mind. For faulty items, you have rights under Australian Consumer Law which cannot be excluded. See our Returns Policy for full details.
What materials do you use?
We use solid gold and sterling silver set with gemstones, and natural & lab grown diamonds. Each piece is finished and inspected before shipping.
What metals do you use?
Gold pieces are solid gold. Silver pieces are sterling silver stamped with 925. Stone type is listed on each product page.
Is all your jewelry stamped?
Yes, all our products are stamped with the corresponding metal and manufacturer's logo.
Is "925" stamped on all Sterling Silver items?
Yes, all our sterling silver items are stamped with "925" as required by law in the United States and many countries around the world.
Do you sell jewelry made from animal-derived ingredients?
No, we do not sell jewelry made from animal-derived ingredients such as pearl, shell, leather or bone. We sell metals and gemstones.
Will a warranty or guarantee be provided?
All our products include a manufacturer's warranty. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. See Warranties for details.
What is Rhodium?
Rhodium is a rare, silvery-white metal used to plate white gold for extra shine and tarnish resistance. Product pages state if an item is rhodium-plated.
How accurate are your diamond weights?
We disclose total carat weight for all diamond jewelry. Weight may vary slightly within accepted industry standards.
What happens if a purchased item goes out of stock?
In the rare event a purchased item goes out of stock, we will notify you within one business day after your order has been placed. You may request a substitute item or a full refund.
What is your position on conflict diamonds?
We request confirmation from suppliers that diamonds are sourced in accordance with the Kimberley Process. Certificates available on request.
How do I contact your Support Team?
Our support team assists with pre and post sales enquiries. You may reach us at Contact Us
What are your business hours?
Monday to Saturday, 9am to 5pm AEST
Can I schedule an audio call with your support team?
Yes, please contact us to schedule an audio call.
Tell me about the name "Nicholanti". What is that?
According to MyHeritage, the surname Nicholanti has its roots in the Italian and Greek cultures, deriving from the given name Nicola, which is the Italian form of Nicholas. The name itself is of Greek origin, meaning victory of the people, with nikē meaning "victory" and laos meaning "people". The surname likely first appeared in Italy, particularly in regions with strong Greek influences, such as Southern Italy, during the Middle Ages.