Returns Policy

You may return items within 30 days of delivery for a refund or exchange, provided they meet the eligibility conditions below. For faulty items, different rights apply under Australian Consumer Law. This does not affect your rights under Australian Consumer Law for faulty or misdescribed items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Eligibility for Returns

To qualify for a change-of-mind return, items must be:

  • In Original Condition: Items must be in their original state, unworn and unused.
  • With Original Packaging: Returns must include original packaging and accessories.
  • Supported by Receipt: A receipt or proof of purchase is required for all returns.

Initiating a Return

To start the return process:

  1. Contact Support: Reach out to our Support Team at Contact Us or support@nicholanti.com
  2. Return Shipping Label: If your return is accepted, we will provide a return shipping label and instructions.
  3. Return Shipping Cost: If the return is due to our error or a major failure under Australian Consumer Law, we provide a prepaid label and refund your original shipping cost. For change-of-mind returns, the customer pays return shipping.

Important Notes

  • Prior Authorization: Please contact us before returning items so we can issue a return shipping label and track your return. For faulty items, you are not required to get prior authorization to exercise your rights under Australian Consumer Law.
  • Damages and Issues: Inspect your order carefully and notify us immediately of any concerns.

Exchanges and Refunds

  • Exchange and Refund Processing: We will notify you of the exchange or refund status after inspecting your return.
  • Original Payment Method: Refunds will be processed through the original payment method.
  • Processing Time: Allow time for your financial institution to process your refund.