Returns Policy

At Nicholanti Collection, we want you to be completely satisfied with your purchase. Please review our full Returns Policy below:

Eligibility for Returns

To qualify for a change-of-mind return, items must be:

• In Original Condition: Items must be in their original state, unworn and unused.
• With Original Packaging: Returns must include original packaging and accessories.
• Supported by Receipt: A receipt or proof of purchase is required for all returns.

Initiating a Return

To start the return process:

• Contact Support: Need assistance with a return? Please reach out to our support team anytime via Contact Us 
• Return Shipping Label: If your return is accepted, we will provide a return shipping label and instructions.
• Return Shipping Cost: If the return is due to our error or a major failure, we provide a prepaid label and refund your original shipping cost. For change-of-mind returns, the customer pays return shipping costs.

Exchanges and Refunds

• Exchange and Refund Processing: We will notify you of the exchange or refund status after inspecting your return.
• Original Payment Method: Refunds will be processed through the original payment method.
• Processing Time: Allow time for your financial institution to process your refund.

Important Notes

• Prior Authorization: Please contact us before returning items so we can issue a return shipping label and track your return. 
• Damages and Issues: Inspect your order carefully and notify us immediately of any concerns.

You may return items within 30 days of delivery for a refund or exchange, provided they meet the eligibility conditions. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.