Warranties

1. Manufacturing Defect Warranty – 12 Months
Every item is covered by a 12-month warranty against manufacturing defects from the date of delivery. This covers defective parts experienced under normal wear and the labor required to repair them. This warranty is provided by Nicholanti Collection and is in addition to your rights under Australian Consumer Law. Nothing in this warranty excludes, restricts or modifies any guarantee, right or remedy under the ACL.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Ring Sizing
We can resize most rings purchased from us for a nominal fee. You are responsible for shipping charges to us. Resizing takes approximately 2–7 business days. Eternity rings cannot be resized. If you return an eternity ring due to incorrect size, standard 30-day return terms apply.

3. Stone Replacement – 3 Months
We will replace a missing diamond or gemstone, free of charge, for up to 3 months after delivery if it falls out due to a manufacturing defect in the setting.

4. What’s Not Covered
This warranty does not cover:

  • Damage from misuse, accidents, or neglect after delivery
  • Scratches or dents caused by impact after delivery
  • Normal plating wear after 12 months
  • Water damage beyond water-resistance specifications
  • Lost or stolen items
  • Repairs performed by a third party

5. How to Make a Warranty Claim
Email support@nicholanti.com with the subject line: Warranty - Order #[number]. Include your name, order number, item details, and a description of the issue.

Once approved, we’ll issue an RA number. Include a copy of your original invoice with the item. Ship to:

Nicholanti Collection
130 West Pleasant Avenue #384
Maywood, NJ 07607

Insure your package for the full value. You are responsible for shipping charges to us unless the claim is for a major failure under Australian Consumer Law, in which case we will arrange and pay for return shipping. We cover return shipping after repair. Use a tracked shipping service.

6. Assistance
For any questions, contact our Support Team at support@nicholanti.com or (+61) 457 255 643. Business hours: Monday to Saturday, 9am to 5pm AEST